At Daiwa Fishing Shop, we’re committed to getting your saltwater fishing gear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and return process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Trackable service with delivery updates
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking available
International Shipping
We ship worldwide (excluding parts of Asia and select remote areas). International customers are responsible for any customs fees or import taxes that may apply.
Returns & Exchanges
We stand behind our saltwater fishing gear with the same confidence you have when battling trophy fish. While we meticulously inspect every reel, rod, lure, and accessory before shipping, we understand that sometimes equipment needs to be returned or exchanged.
Our Return Promise
- 15-day return window from the date you receive your order
- Items must be in original condition – unused, unopened, with all packaging and tags
- Important: For hygiene and safety reasons, opened terminal tackle items (like hooks and rigs) cannot be returned
Return Process
- Initiate Your Return: Email us at [email protected] within 15 days with subject “Return Request – [Your Order Number]”
- Provide Details: Include your order number, item(s) to return, and reason (see template below)
- Receive Authorization: We’ll email a Return Merchandise Authorization (RMA) number and instructions within 2 business days
- Ship Your Return: Package securely with RMA visible and ship to: Daiwa Fishing Shop Returns
1989 Cliffside Drive
Syracuse, US 13202 - Track Your Return: Use a trackable shipping service (return shipping costs are your responsibility unless we made an error)
Exchange Process
Follow the same steps as returns, clearly stating you want an exchange and specifying the replacement item. We’ll process your exchange once we receive the original item.
Refund Information
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping fees are non-refundable. For free shipping orders over $50, a $12.95 shipping fee will be deducted
Return Request Template
Subject: Return Request – [Your Order Number]
Dear Daiwa Fishing Shop Team,
I would like to initiate a return/exchange for my recent order #[Your Order Number].
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – sizing issue, defective item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Additional Notes: [Any other relevant information]
Thank you,
[Your Full Name]
[Your Contact Information]
Damaged or Defective Items
If you receive damaged or defective saltwater fishing gear, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.
International Returns
International customers (excluding parts of Asia and select remote areas) are responsible for return shipping costs and any customs fees. Refunds will be processed in USD.
Need Help?
Contact our customer service team at [email protected] or call +1 (315) 555-1989 (9AM-5PM EST).
Tight lines and happy fishing,
The Daiwa Fishing Shop Team